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Conditions générales de vente

Dernière version : 01/04/2026

 

1. Dispositions générales

Les présentes conditions générales définissent, sans préjudice de l’application de conditions particulières, les obligations respectives de WOODSTER SRL à l’occasion de toutes les prestations effectuées par WOODSTER SRL dont le siège social est situé sis Rue Defalque 10 à 1490 Court Saint Etienne, référencé à la Banque Carrefour des Entreprises sous le numéro d’entreprise 0791.806.545, dénommé ci-après le « vendeur », et de tout acheteur professionnel ou tout consommateur souhaitant procéder à un achat via le site Internet du vendeur, dénommé ci-après l’ « acheteur ».

L’acheteur reconnaît expressément avoir eu accès aux présentes, en avoir pris connaissance, les avoir comprises et les avoir acceptées sans réserve, étant entendu que toute commande d’un produit via notre site Internet suppose la consultation et l’acceptation expresse des conditions générales de vente. Les présentes conditions générales de vente peuvent être sauvegardées ou imprimée par le client .

Les dispositions auxquelles il n’est pas dérogé expressément restent d’application. Seules les dérogations faisant l’objet d’un accord écrit exprès peuvent modifier l’application des présentes conditions générales. Il est convenu que les dispositions particulières acceptées expressément priment sur les générales, en cas de discordance. Par ailleurs, il est expressément convenu qu’en cas de contrariété entre les conditions générales du client et celles de WOODSTER SRL, seules ces dernières prévaudront. Le vendeur se réserve le droit de pouvoir modifier ses conditions de vente à tout moment. Dans ce cas, les conditions applicables seront celles en vigueur à la date de la commande par l’acheteur. On entend par :

Buyer: any natural or legal person with full legal capacity or, failing that, the legal representative of that person. In the latter case, the legal representative is required to comply with these general terms and conditions.

2. Characteristics of the goods and services offered

The products and services offered are those listed in the catalog published on the seller's website, within the limits of available stock. Each product is accompanied by a description prepared by the seller based on the description provided by the supplier. The photographs in the catalog are provided for strictly informational purposes and represent an accurate image but are not contractual in nature as they cannot ensure perfect similarity with the physical products.

3. Order

The buyer who wishes to purchase a product or service must necessarily:

  • Have full legal capacity to make purchases
  • Fill out the identification form or provide their customer number if they have one;
  • Complete the online order form by providing all the references of the chosen products or services;
  • Validate their order after verifying it;
  • Acknowledge having read these general terms and conditions and having accepted them;
  • Make the payment under the specified conditions;
  • Confirm their order and payment.

The sale is deemed complete upon confirmation of the order by the seller.

No shipment of goods will be made without order confirmation and receipt of full payment.

Products and services are offered subject to availability. In case an item is unavailable, the seller will inform the buyer by email as soon as possible. The buyer will have the option to either wait (in case of temporary unavailability) or cancel the order for the unavailable items at no cost.

4. Duration

These terms apply for the entire duration of the order, our services, and the delivery of goods, as well as to all relationships between the buyer and the seller.

5. Delivery – transport

Deliveries are made to the address indicated on the order form, which can only be within the geographical area mentioned in Article 8 of these general conditions.

In case of absence during delivery at the address provided by the buyer, the buyer can contact the seller within 48 hours to agree on another delivery date. Failing this, or if the buyer omits or refuses to accept delivery of the ordered goods, the seller reserves the right to demand performance of the contract or to consider, after prior notice, the contract as terminated by the buyer's fault. In this latter case, the seller will retain an amount equivalent to 30% of the sale price as compensation.

In the case of a sale to a consumer, the goods are transported at the seller's risk until the delivery of the goods to the delivery address specified by the buyer. From that moment on, the buyer assumes all risks. In the event that the delivered goods are damaged, the buyer is obliged to refuse the goods or to accept them with a written reservation on the carrier's delivery note, to be completed together by the customer and the carrier. Any claim regarding the delivered goods must reach the seller within 5 days following the date of receipt. The claim must be exclusively sent by registered letter to the headquarters: Rue Defalque 10, 1490 Court Saint Etienne and must be accompanied by a copy of the purchase invoice and the delivery note completed with the written reservation mentioned above. After this period, no further claims for apparent defects will be considered.

In the case of a sale to a professional, the transport is at the buyer's risk.

The delivery times communicated by the seller are strictly indicative unless otherwise agreed in writing.

In the event of a delay in delivery, if it is at least fifteen working days and only in the context of a non-customized order (regularly stocked item), the buyer may cancel their purchase without compensation for either party, provided that they notify the seller by email within 3 days following the notification of the delivery delay by the seller. The buyer will then be refunded by bank transfer to their bank account for the total amount of their order including shipping costs (if incurred at the time of the order) within 15 working days. The parties will then be fully released from their respective obligations.

In any case, the following circumstances release the seller from their obligations regarding deadlines:

  • Force majeure events (including, in particular, strikes, technical incidents, supplier delays, and labor shortages);
  • If the payment terms are not met;
  • If changes are decided by the customer after the order;
  • If the customer does not provide us with the requested information within the specified timeframe.

6. Pricing

The prices of products and services displayed on the site are indicated in euros, all taxes included (VAT and other applicable taxes).

The indicated prices do not include transportation costs, which are subject to a separate item during the order.

The seller reserves the right to change their prices at any time. However, the prices applicable to the order are those in effect at the time of its confirmation.

The seller reserves the right to pass on to its prices any changes in the VAT rate that occur before the delivery date.

7. Payment Terms

Payment is made by credit card, QR code, or in cash.

The ordered items remain the exclusive property of the seller until full payment of the order by the buyer.

8. Geographic Areas

The online sale of products and services presented on the seller's site is reserved for buyers residing in Belgium, France, Switzerland, the Grand Duchy of Luxembourg, Germany, Italy, Spain, Sweden, Denmark, Austria, Finland, Poland, Portugal, Ireland, Norway, the Netherlands, and the United Kingdom for deliveries required in these geographical areas.

9. Right of withdrawal

In accordance with the law, the consumer has the right to notify the seller that they are renouncing their purchase, without penalty and without stating a reason, within 14 clear days from the day after the delivery of the goods or the conclusion of the service contract. This right of withdrawal does not belong to professional buyers.

The consumer buyer can also carry out the process by sending us back the following form: https://economie.fgov.be/sites/default/files/Files/Forms/Formulaire-de-retractation.pdf

The consumer is informed that they cannot exercise their right of withdrawal in the following cases (art. VI.53 of the Economic Law Code):

  • Supply of goods made to the consumer's specifications or clearly personalized;
  • Supply of goods likely to deteriorate or expire rapidly;
  • Supply of sealed goods that cannot be returned for health or hygiene protection reasons and that have been unsealed by the consumer after delivery;
  • Supply of digital content not provided on a tangible medium if the execution has begun with the express prior consent of the consumer, who has also acknowledged that they will lose their right of withdrawal.

10. Legal warranty

The buyer acting for private purposes benefits from the legal rights under the law of September 1, 2004, regarding consumer protection in the case of the sale of consumer goods.

In accordance with Article 1649quater §2 of the Civil Code, the consumer is required to inform the seller of the existence of a conformity defect within two months from the day the consumer became aware of the defect.

For second-hand goods, the warranty period is one year from the date of delivery of the goods.

This warranty only covers conformity defects existing at the time of delivery of the goods. Defects or damage due to improper use, such as water damage, oxidation, falling or impact, negligence, and wear and tear, are not covered by the warranty. Similarly, repairs carried out by technicians not authorized by our services will result in the cancellation of the warranty.

The invoice or delivery note serves as proof of warranty and must be kept by the consumer and presented in original form.

The professional buyer benefits from the manufacturer's warranty.

11. Refund

The refund will be made no later than 14 working days following the date of receipt of the goods subject to the withdrawal request or following the date of receipt of proof of return of said goods. The refund will be made to the account through which the order was paid.

12. Responsibilities

The seller, in the online sales process, is only bound by an obligation of means. Their liability cannot be engaged for any damage resulting from the use of the Internet network and online payment such as data loss, intrusion, viruses, service interruption, or other involuntary issues.

The data provided on the site is communicated in good faith. The links provided to the manufacturers' and/or partners' sites are for informational purposes only and do not have contractual value. The seller cannot be held responsible for the information coming from these sites.

The buyer is responsible for the choice and use of the product delivered by the seller. They certify that they are at least 18 years old at the time of the order. The seller disclaims any liability in case of inaccuracies in the information communicated to them by the buyer.

13. Intellectual Property

All elements of this site, including its texts, drawings, photos, illustrations, potential films, data, databases, software, domain names, logos, and any other elements contained therein remain the exclusive intellectual property of the seller. Any copying, adaptation, translation, arrangement, and/or modification, in whole or in part, in any form and by any means – electronic, mechanical, or otherwise – is strictly prohibited, unless prior written permission is obtained from WOODSTER SRL. Any violation of this clause may result in civil, commercial, and/or criminal proceedings.

14. Personal Data

The client is informed that the personal data collected and processed in relation to the contract (supporting document of the offer or agreement) is strictly confidential. This data is collected for accounting purposes and for the proper management of the contract and its file in the context of the provision of goods and/or services by WOODSTER SRL. The client is informed that if they do not provide us with accurate data, this may, in some cases, hinder the proper execution of the contract process. If the data has been provided to us incorrectly or inaccurately, we cannot be held responsible in any case. The personal data communicated by the client is managed by WOODSTER SRL.

The collected data includes: name, first name, address, phone number, and email address.

This data will be retained for a period of 5 years. Once the period has expired, the accounting and/or legal data will be archived, and the other data will be deleted. In accordance with Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free movement of such data, as well as in accordance with the law of July 30, 2018, regarding the protection of natural persons with regard to the processing of personal data, the client has the right to access the data, the right to rectification or deletion of it. The client also has the right to request a limitation on the processing of their personal data, to object to the processing of their data, as well as the right to data portability. They may also object at any time to the use of this data for purposes other than the proper management of their file, if applicable.

For any questions regarding your rights concerning your personal data, do not hesitate to contact the data controller.

WOODSTER SRL is committed to implementing all appropriate and reasonable technical and organizational measures to ensure the protection of customer data. It undertakes to this end an obligation of means. If the customer believes they have been harmed in the context of the protection of their personal data, they can contact the supervisory authority:

Data Protection Authority

Rue de la Presse, 35, 1000 Brussels

+32 (0)2 274 48 00

+32 (0)2 274 48 35

contact(at)apd-gba.be

https://www.autoriteprotectiondonnees.be/contact

15. Severability Clause

The invalidity, non-applicability, or illegality of any of the clauses provided in any of the contracts agreed between the parties (specific and general conditions or other agreements) does not in any way lead to the invalidity or nullity of the other provisions of the contract. All clauses remain fully valid.

16. Disputes

In the event of a dispute, the courts of the seller's registered office are competent, unless there are mandatory legal provisions to the contrary. The applicable law is Belgian law, in the French language. The parties accept, in the context of their relations, electronic means of proof.