Privacy
It is normal for you to place particular importance on how your data is obtained, used, and shared.
This personal data protection policy (the "Policy") illustrates the commitment of Joëlle Driesens – Woodster coffee Company under number BE0791.806.545, with offices located at 10, Rue Defalque in 1490 Court-Saint-Etienne – as the data controller regarding the respect for privacy and the protection of personal data of its users and clients.
Furthermore, this personal data protection policy (the "Policy") has been drafted to inform you of the practices and conditions under which Woodster coffee collects, uses, and retains your personal data (the "Data").
You will find the various Data that we may collect and process or that you may provide to us when you access and/or use our website.
Given the constant evolution of laws and regulations regarding technology and personal data protection, it is likely that this Policy will be updated.
If you are subscribed to the newsletter of this Site, you will be informed of any changes by email. If any provision of this Policy is declared null or contrary to regulations, it will be deemed unwritten but will not affect the validity of the other provisions of this Policy.
This Policy applies to the Data collected:
- Via the website;
- Via emails exchanged between Woodster coffee and you or any other electronic messaging tool;
- When you create a user account on the Site;
- When you subscribe to the Site's Newsletter (the "Newsletter").
It does not apply to information collected by any third parties or through sites managed by them; including through applications or content (including advertisements) redirecting the user to the Sites.
We thank you for reading the Policy carefully to clearly understand our practices regarding the processing of your Data and inform you that consulting and/or using our Sites necessarily implies acceptance of this Policy. If you do not agree to this, we invite you not to use our site. It is your responsibility to ensure that the Data provided to Woodster coffee is complete, accurate, and up to date.
1. Data Collection
When visiting the site www.woodster-coffee.be without registering (such as logging in or otherwise) on a secure location, Woodster coffee does not collect personal data.
We collect information only when you register on our site, when you log into your account, make a purchase, participate in a contest, and/or when you log out.
Woodster coffee may record certain information for statistical, administrative, or Site improvement purposes, without allowing for the disclosure of personal data or the identification of an individual visitor.
In summary, we may collect the following Data:
- Your email address will necessarily be requested if you wish to create a user account, communicate with us via contact forms, and/or receive our Newsletter;
- The data related to your identity such as your name, first name, email address, and phone number may be requested;
- The data related to browsing: this includes data about how you use the Sites, including: IP address, browser used, browsing duration, search history, operating system used, language, and pages viewed;
- The data concerning your visits to our Sites, including traffic data, log files, and other data or communication resources that you use when accessing our Sites;
- The data related to orders: your postal address is necessary for invoicing. Similarly, your banking details will need to be provided to process the payment for your order;
- The data related to the use of social networks when you use their features.
- Data may be collected in various ways. Data may be collected directly when you provide it to us through contact forms and user account creation, newsletter sign-up available on the Site, and/or communicated when you contact us by phone.
When you contact us through these various means, a copy of your exchanges with Woodster coffee, including email addresses, is made and archived.
Woodster coffee also indirectly collects your data through cookies/tracers. We invite you to review our Cookie Policy, designed to help you better understand these technologies and how we use them on our Sites and in the context of our services, applications, and tools.
2. Use of Data
All the information we collect from you may be used to:
- Personalize your experience and respond to your individual needs
- Provide personalized advertising content
- Improve our website
- Enhance customer service and your support needs
- Contact you by email
- Administer a contest, promotion, or survey
3. Data Privacy
We are the sole owners of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than what is necessary to fulfill a request and/or transaction, such as to ship an order.
4. Data Retention Period
Woodster coffee retains your Data only for the time necessary for the purposes outlined in Article 2. This retention period may vary depending on the Data in question, as the nature and purpose of the collection may affect this duration. Additionally, certain legal obligations impose a specific retention period. When you are subscribed to the Newsletter, we retain your email address until you unsubscribe.
When you contact Woodster coffee through the various contact forms, email, or communicate with us by phone, your data will be retained for up to five (5) years from the last contact. Regarding your user account, your billing data is retained for ten (10) years from the date of purchase. The rest of your data will be retained for five (5) years from your request to deactivate your user account. Your credit card details, for any purchase, will be retained for thirteen (13) months from the date of debit, in case of any disputes regarding the transaction. When you request it, your user account on the Site will be deactivated and then completely deleted after the aforementioned periods from the day you made the request.
Finally, regarding the Data collected through cookies or trackers, they will be retained for up to six (6) months for cookies or trackers measuring audience and up to thirteen (13) months for others. Beyond the aforementioned retention periods, your Data will be anonymized for retention for exclusively statistical purposes.
5. Protection of personal data
We implement a variety of security measures to preserve the security of your personal information. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. The computers and servers used to store personally identifiable information are kept in a secure environment.
6. Quels sont vos droits ?
Conformément à la loi belge du 8 décembre 1992 relative à la protection de la vie privée à l’égard des traitements de données à caractère personnel et, à partir du 25 mai 2018, au Règlement Européen 2016/679 du Parlement Européen et du Conseil du 27 avril 2016 relatif à la protection des personnes physiques à l’égard du traitement des données à caractère personnel et à la libre circulation de ces données, et abrogeant la Directive 95/46/CE (Règlement Général sur la Protection des Données), les utilisateurs dont les données ont été collectées disposent du droit de consulter ces données, de demander leur correction ou, si nécessaire, leur suppression.
Les utilisateurs peuvent également s’opposer au traitement des données les concernant. Ces droits peuvent être exercés en adressant une demande écrite par e-mail à l’adresse info@woodster.coffee
Les plaintes en cas de violation des règles belges applicables en matière de protection des données à caractère personnel sur ce Site Web peuvent être adressées à la Commission Belge de la Protection de la Vie Privée, à l’adresse commission@privacycommission.be.
7. Divulgation à des tiers
Nous ne vendons, n’échangeons et ne transférons pas vos informations personnelles identifiables à des tiers. Cela ne comprend pas les tierce parties de confiance qui nous aident à exploiter notre site Web ou à mener nos affaires, tant que ces parties conviennent de garder ces informations confidentielles.
Nous pensons qu’il est nécessaire de partager des informations afin d’enquêter, de prévenir ou de prendre des mesures concernant des activités illégales, fraudes présumées, situations impliquant des menaces potentielles à la sécurité physique de toute personne, violations de nos conditions d’utilisation, ou quand la loi nous y contraint.
Non-private information, however, may be provided to other parties for marketing, advertising, or other uses.
8. Cookies and other trackers
A "cookie" is a small file stored on your computer's hard drive when you visit a site or view an advertisement. These cookies are used to enhance your user experience by offering services or deals that match your interests. You can refuse their use at any time by configuring your Internet browser.
The nature and purpose of the cookies used by the Website are detailed below. Some cookies are necessary for certain technical functions of the Website and will only be stored for a limited time.
Types of cookies used
- Audience measurement (Google Analytics): Audience measurement tools are deployed to obtain information about visitors' navigation. Their purpose is to allow the analysis of browsing behaviors on the site for optimization purposes.
- Social buttons: Our site may contain software applications from third parties. This is particularly the case with buttons/links to social networks (such as the "Share" and "Like" buttons from social networks like Facebook, Twitter, etc.). We therefore invite you to consult their cookie management policy and particularly their privacy protection policy.
- Advertising: This refers to cookies used on our site or outside of our site to present you with advertisements or to send you information tailored to your interests. Advertising cookies are particularly used to limit the number of times you see an advertisement and help us measure the effectiveness of an advertising campaign.
Cookie management
To accept or refuse the installation of cookies, you need to configure your Internet browser. The configuration of each browser is different, and it is described in the help menu of your browser, which will allow you to know how to modify your cookie preferences.
Please note that deleting cookies may make browsing more difficult, or even impossible.
9. Unsubscribe
We use the email address you provide to send you information and updates related to your order, occasional company news, information about related products, etc. If at any time you wish to unsubscribe and no longer receive emails, detailed unsubscribe instructions are included at the bottom of each email.
10. Consent
By using our site, you consent to our privacy policy.
Legal notice
This website https://www.woodster-coffee.be is published by the company Woodster coffee, whose registered office is located at Rue Defalque 10, 1490 Court-Saint-Etienne, and whose VAT number is BE0791.806.545.
The publication director of this site is Joëlle Driesens.
The administrative and technical management is entrusted to ODOO.
The site is hosted by OVH.com, whose headquarters is located at 2 rue Kellerman, 59100 Roubaix (France).
Access to the site
The user of this site acknowledges having the skills and means necessary to access and use this site. It should be noted that accessing or remaining fraudulently in a computer system, hindering or distorting the operation of such a system, introducing or fraudulently modifying data in a computer system constitutes offenses punishable by criminal penalties.
Intellectual and industrial property rights
The site https://www.woodster-coffee.be constitutes both a creation protected by copyright and a database on which Woodster coffee holds copyright and producer rights. The texts, layout, drawings, photos, films, graphics, and other elements of this site are protected by copyright. Any copying, adaptation, translation, arrangement, public communication, rental, and other exploitation, modification of all or part of this site in any form and by any means, electronic, mechanical, or otherwise, is strictly prohibited unless prior written consent is obtained from Woodster coffee. The content of the database is protected by a sui generis right that allows the producer to prohibit any extraction and/or reuse of all or part of this content. Any infringement of these rights may result in civil or criminal proceedings.
Warning regarding the information provided on the site
Woodster coffee takes great care in creating and updating the site. Woodster coffee, the publisher of this site, strives to ensure, to the best of its ability, the accuracy and up-to-date nature of the information disseminated on the site at the time of its publication. However, it does not guarantee in any way the accuracy, precision, or completeness of the information made available on the site and reserves the right to modify or correct, at any time and without prior notice, the content of the information and documents published on the site.
In fact, Woodster coffee disclaims any responsibility for any inaccuracies, errors, omissions, or modifications regarding the information available on this site, particularly in the event of changes to administrative and legal provisions, as well as for any damages resulting from fraudulent intrusion by a third party, especially when it could lead to a modification of the information made available on this site. In this regard, Woodster coffee cannot be held responsible for the content of these pages and for the use that may be made by the user, namely for any direct or indirect damages caused by access to or use of the site by anyone or by the inability to access it. Furthermore, Woodster coffee cannot in any case be held liable for damages resulting from the interpretation and/or use of the information available on this site.
Hyperlinks
Our website contains hyperlinks that allow access to sites that are not published by Woodster coffee. Consequently, Woodster coffee cannot be held responsible for the content of the sites that the user may access. Woodster coffee is not responsible for their full compliance with public order and good morals, on one hand, nor for their policy on the protection of personal data or the use that may be made of it, on the other hand.
By accessing another site through a hyperlink, the user agrees that this access is at their own risk. Consequently, any direct or indirect damage resulting from their access to another site linked by a hyperlink cannot engage the responsibility of Woodster coffee. Finally, the creation of hyperlinks to our site must be subject to prior authorization from the publisher.
Modification of these notices and applicable law
The applicable law is Belgian law. Woodster coffee reserves the right to modify or supplement these notices at any time and without notice.